For Himaani Holidays. This policy describes what we actually collect and do today — including our website chat assistant. It is written to match the system we run, not a generic template. Anything marked
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Who we are
Himaani Holidays is a travel planning company operating from Himachal Pradesh, India. We plan and arrange domestic and international trips across Himachal Pradesh and the rest of India.
You can reach us on:
- Phone / WhatsApp: +91 93175 01055
- Email: himaaniholidays@gmail.com
- Registered address: Swala, Near Indoor Stadium,Dharmshala Himachal Pradesh 176209
Information we collect
We keep the data we collect small on purpose — mostly what we need to plan your trip.
Information you give us
- Contact details — your name, email address and phone number, submitted through our enquiry form, trip enquiry form, phone call, WhatsApp, or email.
- Trip details — destinations you are interested in, travel dates, number of travellers, budget range, and any special requirements such as dietary needs, mobility needs, or medical considerations you choose to tell us.
- Messages — anything you write to us or to our chat assistant.
Information our chat assistant collects
Our website has a chat assistant that helps you shortlist trips. When you use it, we store the conversation so the assistant can keep context and so our team can follow up. That means we record:
- the messages you send and the replies we give,
- a session identifier,
- your IP address and browser user agent,
- and, if you include them, your name, phone number and email address.
If you give the assistant your phone number or email address, our team is notified by email so a human can call you back. Please do not send payment card details, passwords, or medical records through the chat.
Information collected automatically
- Cookies and similar technologies — see the Cookies section below.
- Server logs — standard technical logs such as IP address, browser type, and pages requested, kept for security and troubleshooting.
Information we do not collect
We do not collect or store payment card or bank details. Payments are made directly to the payment provider you choose, or by a method our team gives you in writing.
How we use your information
We use your information to:
- respond to enquiries and plan your itinerary,
- contact you about your trip, including by phone or WhatsApp,
- share your trip requirements with the partners strictly needed to deliver it, such as hotels, transport providers and local guides,
- send you the trip documents and itinerary,
- improve our website, our packages and our service,
- and respond to and prevent misuse, fraud, or abuse of our systems.
We do not sell your personal information to anyone.
Sharing your information
We share only what is necessary, and only with:
- Hotels, transport providers, local guides and tour operators who are delivering part of your booked trip, so they can host and transport you as expected.
- Payment providers, if you choose to pay through them.
- Professional advisers or authorities, where we are legally required to disclose information.
We do not share your information for marketing with unrelated third parties.
Cookies
We use a small number of cookies:
- Essential cookies — needed for the website to work, including keeping you signed in to the admin area and remembering your theme preference. These cannot be switched off.
- Analytics cookies — help us understand which pages are visited and how the site performs, in aggregate.
You can disable optional cookies in your browser settings. Disabling essential cookies will stop parts of the site working.
How long we keep your information
- Trip and enquiry records — kept for as long as needed to deliver your trip and meet our accounting and legal record-keeping obligations, and for a reasonable period afterwards in case you come back to us.
- Chat conversations — kept for a limited period after your conversation ends, then deleted, unless the conversation contains a trip enquiry that we are actively handling.
- Server logs — rotated on a short cycle.
If you ask us to delete your information sooner, we will do so unless we are required to keep it for a legal reason.
How we protect your information
- All traffic to our website is encrypted with HTTPS.
- Access to enquiry and chat records is restricted to the team members who need it for your trip.
- We do not ask for or store passwords or payment card details.
No system is perfectly secure, but we take reasonable steps and we will tell you honestly if something goes wrong that affects you.
Your rights
You can contact us and:
- ask what information we hold about you,
- ask for a copy of it,
- ask us to correct anything inaccurate,
- ask us to delete it,
- or ask us to stop contacting you for marketing.
Write to us at himaaniholidays@gmail.com or call +91 93175 01055, and we will respond promptly.
Children
Our service is for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page always shows the version that is currently in force, and any material change will be explained there.
Contact us
Himaani Holidays Phone / WhatsApp: +91 93175 01055
Email: himaaniholidays@gmail.com
Address: Swala, Near Indoor Stadium,Dharmshala Himachal Pradesh 176209